Terms of Service

Welcome to Votra AI. These Terms of Service ("Terms") govern your use of the website located at https://votra.ai (the "Site") and the AI-powered voice, messaging, and payment services provided by Votra AI Inc., a Delaware C-Corporation ("Votra AI," "we," "us," or "our"), including our AI receptionist, automated appointment booking, SMS messaging, card-on-file, pay-by-text, and related features (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.

1. Description of Services

1.1 For Business Customers

Votra AI provides an AI-powered voice and messaging platform designed for appointment-based service businesses. Our Services include:

• An AI voice agent that handles inbound calls for appointment booking, rescheduling, and cancellation.
• Automated SMS confirmations, reminders, follow-ups, and policy disclosures sent on behalf of the business.
• Calendar integration with supported providers, including Google Calendar and Apple iCloud Calendar.
• Optional payment features, including card-on-file at booking, enforcement of the business's cancellation and no-show policy, pay-by-text checkout, and receipts.
• Call recording, transcript storage, and dashboard analytics for quality assurance, dispute resolution, and compliance.

1.2 For End Users

When you call or message a business that uses Votra AI, you are interacting with our AI agent on behalf of that business. The agent assists with booking, rescheduling, or canceling appointments and may, where the business has enabled it, collect a payment card, process authorized charges under the business's policy, and send payment links and receipts.

2. SMS/Text Messaging Terms

This section applies to end users who receive SMS messages through the Votra AI platform.

2.1 Program Description

By providing consent during a call with our AI agent or by initiating contact with a business that uses our Services, you agree to receive transactional SMS messages from Votra AI on behalf of that business. Messages include appointment confirmations, reminders, rescheduling and cancellation updates, card-save links where required by the business's policy, payment links, and receipts.

2.2 Message Frequency

Message frequency varies based on your appointment activity and the policies of the business you are booking with. You may receive multiple messages per appointment, typically including:

1. Appointment confirmation
2. Reminder(s) prior to your appointment
3. Card-save link, where the business requires a card on file
4. Rescheduling or cancellation updates, if applicable
5. Payment link and receipt, where pay-by-text is used

2.3 Message and Data Rates

Message and data rates may apply depending on your mobile service plan. Votra AI is not responsible for charges incurred from your mobile carrier.

2.4 Opt-Out

You may opt out at any time by replying STOP to any message. You will receive a single confirmation, and no further messages will be sent from that business unless you reply START to opt back in.

2.5 Help

Reply HELP to any message for support information, or contact us at support@votra.ai.

2.6 Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages. Votra AI makes reasonable efforts to ensure timely delivery but cannot guarantee delivery of any specific message.

2.7 Supported Carriers

Our Services are compatible with all major U.S. carriers, including AT&T, T-Mobile, and Verizon. Availability may vary by carrier and location.

3. Payments, Cancellation Policies & Authorized Charges

3.1 Business Customer Obligations

Each business customer is solely responsible for establishing, publishing, and communicating its own cancellation, no-show, deposit, and payment policies to its end users, and for ensuring those policies comply with applicable law. Votra AI acts as a technology provider and processes payments only in accordance with the policy set by the business customer. Business customers are responsible for accurate pricing, applicable taxes, and the delivery of services paid for through the platform.

3.2 End-User Authorization

When you save a card with a business that uses Votra AI, you authorize that business, acting through Votra AI and our payment processor, to charge the saved card in accordance with the business's published cancellation, no-show, deposit, and payment policies — including applicable fees, service totals, and tips you expressly approve at checkout. Card data is collected directly by our PCI DSS Level 1 certified payment processor through a secure hosted form and is not transmitted through or stored on Votra AI's systems in its full form.

3.3 Receipts, Refunds & Disputes

You will receive a receipt by SMS or email for each charge. Refunds are issued by the business customer at its discretion and in accordance with its published policy. If you believe a charge is incorrect, please first contact the business directly. Unresolved disputes may be raised with Votra AI at support@votra.ai or through your card issuer.

4. User Obligations

4.1 Business Customers

As a business customer, you agree to:

• Provide accurate business, schedule, pricing, and policy information.
• Use the Services only for lawful purposes, and not to send unsolicited, deceptive, or prohibited content.
• Comply with all applicable laws and regulations, including TCPA, state telemarketing and consumer-protection laws, card network operating rules, and applicable tax obligations.
• Maintain any licenses, registrations, and insurance required for the services you provide to your end users.
• Clearly disclose your cancellation, no-show, deposit, and payment policies to end users before charges are incurred.

4.2 End Users

As an end user, you agree to:

• Provide accurate contact and payment information when booking.
• Not misuse the AI voice or messaging system, or attempt to manipulate the scheduling or payment system.
• Honor appointments, or cancel or reschedule in accordance with the business's published policy.

5. Privacy

Your use of our Services is also governed by our Privacy Policy, which describes how we collect, use, and protect information. By using our Services, you consent to our data practices as described in the Privacy Policy.

6. Intellectual Property

All content, features, and functionality of the Services — including software, models, prompts, text, graphics, logos, and the Votra AI brand — are owned by Votra AI Inc. or its licensors and are protected by U.S. and international intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of the Services without our prior written consent.

7. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

Votra AI is an AI-powered assistant. While we strive for accuracy, the AI may occasionally misinterpret a request. Business customers are responsible for reviewing bookings, schedules, and transactions, and for the accuracy of the policies configured on their account.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOTRA AI INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOST PROFITS, LOST BUSINESS, OR LOSS OF DATA, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

9. Indemnification

You agree to indemnify, defend, and hold harmless Votra AI Inc., its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with your use of the Services, your violation of these Terms, or your violation of any applicable law — including, for business customers, claims arising from the cancellation, no-show, or payment policies you configure.

10. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. Upon termination, your right to use the Services will immediately cease. Provisions that by their nature should survive termination shall survive, including intellectual property, disclaimers, limitation of liability, indemnification, and payment obligations.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the State of Delaware.

12. Changes to These Terms

We may modify these Terms from time to time. Material changes will be reflected by updating the "Last Updated" date and, where appropriate, through additional notice. Your continued use of the Services after any such change constitutes acceptance of the updated Terms.

13. Contact Us

If you have any questions about these Terms, please contact us: