Terms of Service

Welcome to Votra AI. These Terms of Service ("Terms") govern your use of the website located at https://votra.ai (the "Site") and the AI-powered voice and text messaging services provided by Votra AI Inc., a Delaware C-Corporation ("Votra AI," "we," "us," or "our"), including our AI receptionist, automated appointment booking, SMS/text messaging, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.

1. Description of Services

1.1 For Business Customers

Votra AI provides an AI-powered voice and text agent designed for appointment-based service businesses. Our Services include:

• AI voice receptionist that answers inbound calls and handles appointment booking, rescheduling, and cancellation.
• Automated SMS/text message appointment confirmations and reminders sent to end users on behalf of business customers.
• Calendar integration with third-party services such as Google Calendar and Apple iCloud Calendar.
• Call recording and transcript storage for quality assurance and compliance purposes.

1.2 For End Users (Clients of Our Business Customers)

When you call a business that uses Votra AI, you are interacting with our AI voice agent. The agent will assist you with booking, rescheduling, or canceling appointments. With your consent, you may also receive SMS/text messages regarding your appointments.

2. SMS/Text Messaging Terms

This section applies to end users who opt in to receive SMS/text messages through the Votra AI platform.

2.1 Program Description

By providing verbal consent during a call with our AI agent, you agree to receive automated SMS/text messages from Votra AI on behalf of the business you are booking with. These messages include appointment confirmations, appointment reminders (sent 24 hours before your appointment), rescheduling or cancellation confirmations, and follow-up messages.

2.2 Message Frequency

Message frequency varies based on your appointment activity. You may receive up to 4 messages per appointment. These typically include:

1. Appointment confirmation
2. 24-hour reminder
3. Any rescheduling or cancellation updates (if applicable)
4. Post-appointment follow-up (if applicable)

2.3 Message and Data Rates

Message and data rates may apply depending on your mobile phone service plan. Votra AI is not responsible for any charges incurred from your mobile carrier.

2.4 Opt-Out

You can cancel the SMS service at any time. Simply text STOP to any message you receive from Votra AI. After sending STOP, you will receive one final SMS confirming that you have been unsubscribed. You will no longer receive any further messages unless you opt in again.

2.5 Help

If you need assistance, text HELP to any message you receive from Votra AI. You will receive a reply with our customer support contact information. You can also contact us directly at support@votra.ai.

2.6 Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages. Votra AI makes reasonable efforts to ensure timely delivery but cannot guarantee delivery of any specific message.

2.7 Supported Carriers

Our Services are compatible with all major U.S. carriers including AT&T, T-Mobile, Verizon, and others. However, service availability may vary by carrier and location.

3. User Obligations

3.1 Business Customers

As a business customer, you agree to:

• Provide accurate and up-to-date business and schedule information.
• Not use our Services for any unlawful purpose, including sending unsolicited or spam messages.
• Ensure that your use of our Services complies with all applicable laws and regulations, including TCPA and state telemarketing laws.
• Maintain appropriate business licenses and insurance for your services.

3.2 End Users

As an end user, you agree to:

• Provide accurate contact information when booking appointments.
• Not misuse the AI voice system or attempt to manipulate the scheduling system.
• Honor appointments or cancel/reschedule in a timely manner.

4. Privacy

Your use of our Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using our Services, you consent to our data practices as described in the Privacy Policy.

5. Intellectual Property

All content, features, and functionality of the Services, including but not limited to software, algorithms, text, graphics, logos, and the Votra AI brand, are owned by Votra AI Inc. and are protected by U.S. and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of our Services without our prior written consent.

6. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

Votra AI is an AI-powered scheduling assistant. While we strive for accuracy, the AI may occasionally misinterpret requests. Business customers are responsible for reviewing and confirming all bookings made through our system.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOTRA AI INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOST PROFITS, LOST BUSINESS, OR LOSS OF DATA, ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

8. Indemnification

You agree to indemnify, defend, and hold harmless Votra AI Inc., its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with your use of the Services, your violation of these Terms, or your violation of any applicable law.

9. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. Upon termination, your right to use the Services will immediately cease. Provisions that by their nature should survive termination shall survive, including but not limited to intellectual property, disclaimers, limitation of liability, and indemnification.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the State of Delaware.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of the Services after any modifications constitutes your acceptance of the updated Terms.

12. Contact Us

If you have any questions about these Terms, please contact us: